Returns & Refunds Policy

Last updated: 15/01/2026

We want you to feel confident shopping with Kuuki. If something isn’t right, this policy explains how returns and refunds work.

This policy applies to all purchases made through the Kuuki website.

1. Your Right to Return

Under UK consumer law, you have the right to return most items within 14 days of receiving your order.

To be eligible for a return:

• The item must be unused, unworn, and unwashed
• The item must be in its original condition
• All returns are inspected on arrival

Returns requested after 14 days from delivery may not be accepted.

2. Items That Cannot Be Returned

We do not accept returns for:

• Items that are damaged, worn, or washed
• Items returned in an unsaleable condition
• Sale or discounted items

These exclusions do not affect your statutory rights if an item is faulty.

3. How to Request a Return

To request a return, please contact us at:

info@kuukiofficial.com

Include:

• Your order number
• The item(s) you wish to return
• The reason for the return

We’ll confirm next steps once your request is approved.

4. Return Address

All approved returns must be sent to the following address:

Kuuki Returns
415 Helmshore Road
Haslingden
BB4 4JA
United Kingdom

Please ensure your order number is included inside the parcel.

5. Return Shipping

Return shipping costs are the customer’s responsibility.
We recommend using a tracked service, as we are not responsible for items lost in transit.

6. Faulty or Incorrect Items

If you receive a faulty or incorrect item, please contact us at info@kuukiofficial.com as soon as possible.

In these cases:

• We’ll arrange a replacement or refund
• Return shipping costs will be covered by Kuuki

This does not affect your statutory rights.

7. EU Customers

If you are based in the EU, your consumer rights under EU law apply in addition to this policy.

8. Contact Us

If you have any questions about returns or refunds, please contact:

info@kuukiofficial.com