Terms & Conditions

Last updated: 15/01/2026

These Terms & Conditions apply to all purchases made through the Kuuki website. By using our website or placing an order, you agree to be bound by these terms.

1. About Us

Company name: Kuuki Official Ltd
Company number: 16611759
Registered address:
43 Marston Close
Whitefield
M45 8JR
United Kingdom

Contact email: info@kuukiofficial.com

2. Using Our Website

You agree to use our website for lawful purposes only.
You must not misuse the site, attempt unauthorised access, or interfere with its operation.

We reserve the right to restrict or terminate access if these terms are breached.

3. Products & Availability

• All products are subject to availability.
• We reserve the right to update product descriptions, pricing, or availability at any time.
• Images are for illustrative purposes; slight variations may occur.

4. Orders

When you place an order, you are making an offer to purchase the product(s).

An order is not confirmed until you receive an order confirmation email.
We reserve the right to refuse or cancel orders, including where:

• Payment is not authorised
• There is a pricing or product error
• Fraud or misuse is suspected

If we cancel an order, you will receive a full refund.

5. Prices & Payment

• All prices are shown in GBP or local currency where applicable.
• We are not VAT registered, so VAT is not charged.
• Payment is taken at checkout.

Accepted payment methods include:

• Stripe
• Shopify Payments
• Apple Pay

6. Delivery

We deliver to the UK and EU.

Delivery times and costs are displayed at checkout and in our Shipping & Delivery Policy.
Estimated delivery times are not guaranteed.

Risk of loss passes to you once the order has been delivered.

7. Returns & Refunds

Our Returns & Refunds Policy forms part of these Terms.

In summary:

• You have 14 days from delivery to request a return
  
  
• Items must be unworn, unwashed, and in original condition
  
  
• Sale items are non-refundable
  
  
• Refunds are issued to the original payment method
  
  

All approved returns must be sent to the address specified in our Returns & Refunds Policy.
Please refer to that policy for full instructions and details.

8. Customer Accounts

Creating an account is optional.

You are responsible for keeping your login details secure.
We are not responsible for unauthorised access caused by misuse of your account.

9. Intellectual Property

All content on this website — including text, images, logos, and designs — is owned by Kuuki Official Ltd or its licensors.

You may not copy, reproduce, or use any content without written permission.

10. Liability

Nothing in these terms limits your statutory consumer rights.

To the maximum extent permitted by law, we are not liable for:

• Indirect or consequential losses
• Loss of profit or business
• Delays outside our control

Our total liability is limited to the value of your order.

11. Events Outside Our Control

We are not responsible for delays or failure caused by events beyond our reasonable control, including but not limited to:

• Postal or courier delays
• Industrial action
• System outages
• Natural events

12. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Changes to These Terms

We may update these Terms & Conditions at any time.
The latest version will always be available on our website.